Account

Delete your Passboards account

Passboards is made by Passboards, Inc. This page explains how to delete your Passboards account and its data, on iPhone, on Android, or without the app at all.

Deleting your account is permanent. There is no way to undo it.

How to delete your account

The fastest way

In the app

Open Passboards and go to Profile.
Open Settings: on iPhone, tap ⋯ and then Settings. On Android, tap the gear.
Under Account, tap Account Deletion.
Tap Delete Account, then confirm.

Your account is deleted straight away and you are signed out.

Without the app

By email

Send an email to [email protected] from the email address your account uses, with the subject Delete my account. Include your username if you remember it.

Email us to delete your account

We reply to that address to confirm it is really you, then delete the account. This takes up to 30 days. We can only act on a request that comes from the account’s own email address. If you can no longer use that address, write to us anyway and we will work out another way to confirm it is you.

You do not need the app installed, or to sign in on this website, to ask by email. Account deletion is not available inside the web app at passboards.com/app yet.

What is deleted

When your account is deleted, these are removed from our live systems:

your profile: name, username, email address, profile photo, bio and date of birth if you added one;
the boards you own and everything on them;
your posts (photos, videos, notes, essays and music posts) and your comments, on other people’s boards and on club boards too;
the clubs you own, and the tags that shared your posts with clubs;
your likes, saves, follows and follow requests;
your notifications, your notification settings and the push notification tokens for your devices;
your email preferences;
the usage analytics events linked to your account.

Your username and email address become available to use again. The address of a club you owned (passboards.com/c/…) is retired and is not given to another club.

What is kept, and for how long

Messages you sent: Direct messages and club chat messages you sent stay with the people you sent them to, shown as coming from a deleted account, so their side of the conversation is not lost.
Backups: Copies of deleted data remain in our backups until those backups expire: daily backups for 14 days, weekly backups for up to 8 weeks, and offline copies for up to one year. Backups are used only to recover from a failure, never to restore a deleted account.
Server logs: Ordinary server logs, which include IP addresses, are kept for about 30 days.
Usage analytics from while you were signed out: These are not linked to your account, so they cannot be found and deleted with it. They expire after 180 days.
Safety records: If our staff confirmed apparent child sexual abuse material in something an account uploaded, that material and the related account records are preserved for one year (longer while a report is being made), as US law requires. Records of the moderation actions our staff took are kept so that we can show how a report was handled.
A do-not-email list: If your email address ever bounced, or you reported one of our emails as spam, we keep that address on a suppression list so that we never email it again.
An anonymous email log: A record that an email was sent, with the address and the content removed.

The full detail is in section 7 of our Privacy Policy.

Delete some of your data and keep your account

You do not have to delete your account to remove things. In the app:

A post or a comment: Open its ⋯ menu and tap Delete.
A board or a club you own: Open its menu and tap Delete. Deleting a board removes its posts. Deleting a club removes it for every member.
Your profile photo or bio: Go to Profile, then Edit Profile.
Usage analytics: Go to Settings, then Privacy, and turn off Share usage analytics. The app stops recording them and erases the unsent events on your phone.
Anything else: Email [email protected] from your account’s email address and tell us what you would like removed. We answer within 30 days.

Questions

Write to [email protected], or use the support form. A person reads it.